Sojkachat

Help

Getting started

Send us your website address. We create the assistant, load your website content and send you access to the admin. There you adjust the look and tone, try the preview and publish the assistant. The admin is currently in Czech, so we’ll go through the setup with you.

Installing on your website

Add one line of code to your website. The exact code with your identifier is in the admin under Installation.

<script src="https://sojkachat.cz/widget.js" data-bot="your-assistant" async></script>
  • WordPress: a code insertion plugin (e.g. WPCode) → new HTML snippet → location Site footer. Or into the theme before </body>.
  • Shoptet: Appearance and content → Editor → HTML code → Footer (before </body>).
  • Webnode: Website settings → Header and footer → HTML code in the footer.
  • Wix: Settings → Custom code → Body – end, on all pages.
  • Custom website: add the code to the shared template before </body>.

You only add the code once. Further settings changes apply automatically after publishing.

Assistant settings

  • Look: name, colour, image, position right or left and offset from the edge (so it doesn’t cover other elements such as the reCAPTCHA badge).
  • Communication: tone (friendly, neutral, professional), answer length, emoji, greeting and custom instructions.
  • Teaser: a bubble offering help after a set time.
  • Contact: where the assistant refers people when it can’t find the answer on the website.
  • Conversation forwarding: an e-mail to which visitors can send the whole conversation with their contact.
  • Limits: a daily answer limit per device as abuse protection.

Changes are saved as a draft first. You try them in the preview and they go live only after clicking Publish.

Content the assistant uses

The assistant reads your website on its own, including PDF and DOCX documents, even scanned ones, and refreshes the content every night. Under Content you can start loading manually and add short information that is not on the website. In the settings you can exclude parts of the website the assistant should not read.

Languages

The assistant detects the visitor’s language and answers in it. The greeting, teaser and chat buttons translate automatically. Your website can stay in one language.

Conversations, report and export

Under Conversations you see all chats, answer ratings and unanswered questions. You can delete a conversation or download all of them as CSV or JSON. The monthly report summarises the most frequent questions and what the website is missing. Usage shows the number of answers and the price for the month.

Privacy on your website

You are the controller for conversations on your website; we are the processor under the data processing agreement. Inform visitors in your privacy policy. You can use this text:

The chat on our website is run by the Sojka service (MYPIXEL s.r.o., company ID 17617421) as our processor. When you write in the chat, we process the text of your messages, browser language, page address and a random browser identifier so we can answer you and protect the chat against abuse. Answers are generated by artificial intelligence from the content of our website; the text of your question is passed to a language model for this purpose. We delete conversations at the latest 12 months after the last message. List of subprocessors: https://sojkachat.cz/en/subprocessors.

Contact

We’re happy to help with anything: sojka@sojkachat.cz.